I have no faults with the customer service as they have refunded for the late delivery which I appreciate very much!
If you’re looking for a reverb pedal then this is the one as it has many hidden extras such as the trem effect and the ethereal mode!
The best you can say about any pedal is that inspires you to create new music. The trem setting on the sentient mode is so good I was writing in 10 minutes. Thought I needed a reverb pedal but can’t stop playing with the trem setting!